Refund Policy

At Naeysa, we value your satisfaction and want you to love your purchase. Each piece is crafted with love in Jaipur, telling a story of tradition, elegance, and artistry. If you are not entirely satisfied, we are here to assist you with a seamless return or exchange process.

1. Eligibility for Returns & Exchanges

We accept return and exchange requests under the following conditions:

• The request must be raised within 7 days of receiving your package.
• The item must be completely unused, unwashed, unaltered, and undamaged.
• All original tags, packaging, and labels must remain intact and attached to the garment.
• Custom-tailored, personalized, or sale items are not eligible for returns or exchanges.

2. How to Initiate a Return or Exchange

To start your return or exchange, please follow these steps:

1. Send an email to our support team at help@naeysa.com or reach out via WhatsApp.
2. Provide your Order ID and specify if you require a size exchange or a return.
3. Our team will approve your request and arrange a reverse pickup within 2–4 business days.

3. Refunds (Prepaid & COD Orders)

Once your returned item reaches our facility in Jaipur and passes our quality inspection, we will process your refund:

• Prepaid Orders: The refund will be credited back to your original payment method within 5–7 business days.
• Cash on Delivery (COD) Orders: Refunds will be processed via Store Credit (Discount Code) or Bank Transfer. Our support team will request your bank account details to complete the transfer.
• Please note that COD handling fees and original shipping charges are non-refundable.

4. Exchanges

We offer free size exchanges on your first exchange request. If the required size is out of stock, you may choose an alternative design of equal value or opt for store credit.

Contact Us

If you have any questions regarding this Refund Policy, please contact us: