At Naeysa, every garment is specially crafted on a made-to-order basis with great attention to detail. As each piece is made exclusively for you, we do not offer returns or refunds under any circumstances.

1. Exchange for Size Issues
If you need a different size, you may request an exchange for the same product only within 72 hours of receiving your order.
To initiate an exchange, please WhatsApp us at +91 6378702126 with your order details.
Requests received after 72 hours of delivery will not be accepted.

2. Damaged or Defective Products
If you receive a damaged or defective product, please contact us on WhatsApp at +91 6378702126 within 72 hours of delivery, along with clear photos and your order number. Our team will review your request and assist you accordingly.

3. Reverse Pickup
Once your exchange request is approved, we will arrange a reverse pickup wherever the service is available.

4. Self-Shipping
If reverse pickup is unavailable for your pin code, you will be required to ship the product to our return address. The product must be securely packed and sent in its original condition.

5. Exchange Eligibility
Exchange is available only for size issues.
Exchange is allowed only for the same product in a different size, subject to availability.
Exchange for a different design, color, or style is not permitted.

6. No Returns & No Refunds
All Naeysa products are made-to-order. Therefore, returns and refunds are not accepted under any circumstances, including change of mind, incorrect size selection, personal preference, or any other reason. Only a size exchange for the same product is permitted, subject to the conditions mentioned above.

7. International Orders
International orders are not eligible for exchange, return, or refund.

Important Note:
Products must be unused, unwashed, and returned with all original tags and packaging intact. Items that are worn, washed, altered, damaged, or missing tags will not be accepted for exchange.